Who we are?
Smart AI Compliance provides a wide range of AI and privacy compliance services. In our website, you can find the range of services that we offer.
We handle your personal data in accordance with all personal data laws, including the General Data Protection Regulation (GDPR) and the Privacy Act 1988 (Cth)
What is in this Privacy Notice?
This notice describes how we collect, hold, use and share your personal information when you contact us or use our services. It includes:
- The kinds of personal information we collect
- The reasons we collect and use that information
- Who we share your information with
- How to exercise your rights.
What is Personal Information?
Personal information includes information or an opinion about an individual that’s identified or reasonably identifiable. This can include a person’s name, age, gender, postcode and contact details. It may also include financial information and a range of other types of data. An example of reasonably identifiable information is compliance advice provided to you if it also includes your name.
What information we collect
The types of personal data that we collect and process will depend upon the information you provide to us. We will use that personal data for some or all of the reasons set out in this Privacy Notice. Typically, the types of personal data we collect include the following:
- Name and personal details (including any business names, the names of employees and Directors within the organisation);
- Your contact details (eg, email address, telephone number, address);
- Records of products and services that you have enquired about or obtained from us;
- Information about the nature of your company, such as the work that is undertaken and the location of offices;
- If relevant, information about your AI Systems;
- If relevant, information in relation to your AI documentation and AI compliance (including, but not necessarily limited to, the AI System’s instructions, for use, technical documentation or conformity assessment);
- If relevant, information about your privacy compliance program;
- Any details in your communications with us;
- Your attendance at any training sessions, where applicable; and
- Your training records, where applicable.
Why we collect your information and what we use it for
We will process your personal data for the following purposes:
- To liaise with potential clients
- Ensure compliance with AI Act.
- Where applicable, to fulfil our role as your Authorised Representative.
- To effectively deliver our services (including, where the service is training, to confirm your attendance at the training sessions); and
- Issuing invoices.
Who we share your information with
To maintain your absolute privacy, we will not share your personal data with anyone. If we do intend to share your personal data, we will inform you before sharing it.
Sending Data Overseas
We collect your personal data in the UK and the EU. We will not transfer your data abroad under any circumstances at all, except to send it back to you in Australia.
Keeping Your Information Safe
We are trained in how to keep your information safe and secure. We use secure systems to hold your information. We aim to only keep your information for as long as we need it. We do not store any hard copies.
We aim to keep personal information only for as long as we need it – for example for business or legal reasons. When we no longer need information, we take reasonable steps to destroy or de-identify it.
Accessing Your Information
You can contact us at info@smartaicompliance.com and ask to view your information. You may ask us for a copy of your information. There is no fee to ask for your information. We will make your information available within 30 days.
You can also contact us to check or update your contact information. We will respond to your request within 30 days. If we don’t think the information needs correcting, we’ll write to let you know why. You can ask us to include a statement with the information that says you believe it is inaccurate, incomplete, misleading or out of date.
Making a Privacy Complaint
If you have a concern or complaint about how we have handled your personal information (including your credit information), let us know and we’ll try to fix it. If you’re not satisfied with how we respond to your complaint about how we’ve handled your personal information, you can make a complaint.
If you’re not satisfied with our response after you’ve been through our internal complaints process, you can lodge a dispute through the Australian Financial Complaints Authority (AFCA), our external dispute resolution provider. AFCA provides consumers and small businesses with fair, free and independent dispute resolution for financial complaints.
Visit: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
You can also contact he Office of the Australian Information Commissioner if your complaint is about your privacy:
Office of the Australian Information Commissioner
Visit: oaic.gov.au
Email: enquiries@oaic.gov.au
Phone: 1300 363 992
Mail: GPO Box 5288, Sydney NSW 2001
You can contact us at info@smartaicompliance.com with any questions you have about our privacy practices.